Contact us

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

For more information:

  • E-mail: info@bongzaiishop.com
  • Our Store: 8QR5+3XR Bocas del Toro, Panamá

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    What payment methods do you accept?

    We accept credit card payments (Visa, MasterCard, American Express), WU Western Union and bank transfer.

    How long does it take for my order to arrive?

    Delivery times vary based on your location and the selected shipping method. Typically, orders within Panamá arrive within 4-7 business days. For international deliveries it can vary between 14-28 days depending on the country and city.

    What should I do if my product arrives damaged or incorrect?

    If your product arrives damaged or incorrect, please contact us immediately through our contact form so we can resolve the issue promptly.

    Do you offer international shipping?

    Yes, we offer international shipping to several countries. Shipping costs and delivery times may vary depending on the location.

    How can I track my order?

    Once your order is shipped, you will receive an email with a tracking or order number. You can use this number on our order tracking page to check the status of your shipment.

    What is your return policy?

    We accept returns within 25 days of purchase. The product must be in its original, unused condition. Please review our full return policy for more details.

    Do you have a loyalty program or discounts for frequent customers?

    Yes, we offer special discounts and exclusive promotions for our frequent customers. You can subscribe to our newsletter to receive the latest offers.

    Can I cancel my order once it's placed? Is there a cancellation fee?

    You can cancel your order before it's shipped at no charge. If the order has already been shipped, please contact us as soon as possible to discuss available options.

    Do you offer customer support if I have questions or issues with my purchase?

    Yes, our customer service team is available to assist you with any questions or issues you may have. You can contact us via email or through our contact form.

    Do you provide warranties on your products?

    Yes, we offer warranties on many of our products. The duration and terms of the warranty may vary depending on the product. Please refer to the product details page for more information.

    Find BONGZAII in Bocas del Toro

    Exciting news for surfers and travelers!

    BONGZAII beach essentials has officially arrived in Isla Colón, Bocas del Toro, bringing a fresh selection of high-quality surf gear and beachwear designed for those who live for the waves.

    Nestled in Casa Monoloco, our new store is conveniently located next to Monoloco Surf School and Cacao Blessings, right behind the park and close to the best hotels and restaurants in town.

    Come Visit Us!

    Drop by BONGZAII at Casa Monoloco and check out our latest designs. Whether you're gearing up for a sunrise session or winding down after a long day in the water, we’re here to keep you stylish, comfortable, and ready for the next wave!